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How many people do you send to my home?
Are you Insured and Bonded?
What type of training do your workers receive?
Do I need to be home?
How will you get into my home?
What if something is not cleaned properly?
How is payment handled?
What time will you be cleaning my
home?
Who provides the supplies and
equipment?
What about "special requests?"
Do you clean windows?
What don't you do?
How do I get regular service started?
Will the price always be the same?
Do I have to sign a contract for
service?
What is the availability of your
services?
What if I want to skip a scheduled
service?
What if my regular cleaning day falls
on a holiday?
Should I tip the workers for a job
well done?
Is anything required of me?
  
Answers
How many people do you send to my home?
Normally,
we send a team of 3-5 uniformed cleaners, including a Team Lead to clean
your home. Each person checks each other's work and the team stays until
all members of the team are satisfied that the job is complete. Barring
illness, vacations and unforeseen circumstances, the same team will
clean your home each week. We can also provide you with a single
housekeeper, but we have found that the team system is much more
efficient and more cost effective.
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Are you Insured and Bonded?
Absolutely! Request a copy of our insurance and bond and we will be
happy to send it to you.
Are your employees covered by Workman's Compensation Insurance?
Yes! We also have a strong safety committee that works to keep us safe
every day.
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What type of training do your workers receive?
Excellent question! Our management team and cleaners are constantly
trained in proper cleaning techniques, use of different cleaning
products, proper use and maintenance of cleaning equipment, use of alarm
systems, workplace safety, map-reading skills, organizational and time
management skills, knowledge of our company's policies, and
communication skills with the clients, team members, pets & the company.
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Do I need to be home?
Most of our clients are not home when we clean their homes. We keep
detailed information about each client's home regarding pets, access,
and alarm codes as well as any special instructions. If you prefer to be
home, we will schedule a time that is mutually convenient.
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How will you get into my home?
You can give us a key, give us a code to the garage door if you have a
keypad outside, hide a key (our least favorite option for security
reasons) or, make sure that someone is home when we arrive.
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What if something is not cleaned properly?
Feel free to give this information to your Quality Assurance manager at
your daily follow up call or call our office at (360) 236-1337 right
away. We will happily return to your home within 24 hours to correct
anything that needs attention. We answer our phone from 6:00am until
3:00pm Monday through Friday. You may also email us at americanmaid@comcast.net.
You will additionally find a postage-paid post card in your Welcome
Packet, which you may use to address issues for future cleanings. We
insist that you be 100% satisfied every time we clean your home and will
provide whatever means needed to ensure it! We prefer that you call us
immediately! We WILL make it right within 24 hours.
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How is payment handled?
The method of payment is arranged at the time your home is scheduled for
cleaning. Our preferred method of payment is for you to leave a check or
cash (in the envelopes provided) on your counter top the day of your
cleaning. We accept Visa, MasterCard, and American Express for your
convenience as well as additional billing options.
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What time will you be cleaning my home?
Once a cleaning date is agreed upon, you are scheduled in our computer
system. Normal cleaning hours are 8:00AM to 5:00PM and we prefer to have
the flexibility to arrive between those hours. We do offer a courtesy
call service the day of cleaning for our clients that may benefit from
this service. We will strive to meet your cleaning needs with respect to
arrival times.
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Who provides the supplies and equipment?
We will provide all of the cleaning supplies and "tools of our trade."
We are familiar with our products and can guarantee the safety of the
products we use on all surface types. If you would prefer to provide the
cleaning supplies, let us know, we are happy to oblige.
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What about "special requests?"
We love special requests! Check out our extensive list of additional
services offered. Please communicate any additional service requests
directly to our office at (360) 236-1337. Every effort will be made to
accommodate you at our earliest time frame.
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Do you clean windows?
Yes, for an additional fee we will happily do your interior or exterior
windows. We are also able to add specific windows routinely if you have
a spectacular view, pets, or children.
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What don't you do?
Our employees do not climb higher than a step stool, wash walls
routinely, move furniture that contains electronics, lift any objects
over 50 pounds, prepare meals, or provide any children-related services.
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How do I get regular service started?
Simply give us a call at (360)236-1337, email us at
customerservice@americanmaidcleaningllc.com
or complete our on-line service request.
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Will the price always be the same?
For routine cleaning clients, once set, the fee will be the same each
time we clean. If you elect to have a rotating service, your price will
also rotate.
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Do I have to sign a contract for service?
No. We do have service contracts available for our clients that prefer
that upgrade, but only after a 6 month trial period.
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What is the availability of your services?
Our regular working hours are 8:00AM to 5:00PM Monday through Friday
with limited availability on Saturday.
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What if I want to skip a scheduled service?
We ask that you contact us no later than noon the day before. For
notification later than noon the day before there may be a $50.00 skip
charge. Please keep in mind that each day's cleanings are scheduled the
afternoon before. If you skip later than noon the day before a scheduled
cleaning, your cleaning team may not have a full day's work.
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What if my regular cleaning day falls on a holiday?
We work all holidays except New Years day, Thanksgiving Day, and
Christmas Day. For these holidays you will be notified in advance and
offered alternate choices. All changes are made on a first come first
served basis so we highly recommend the use of e-mail for your
responses.
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Should I tip the workers for a job well done?
Tipping is neither required nor expected. If you do choose to leave a
tip, please make it clear that it is such and leave it on the outside of
the envelope. All gratuities are shared equally among the Teams. An
occasional note to the team when they really impress you will mean a lot
and is also very much appreciated.
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Is anything required of me?
Yes, we require that all of our clients provide honest, timely
feedback. Requests may come in various forms and we are happy to give
you the option that is most agreeable. The minimum participation in our
feedback program is quarterly.
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